Frequently Asked Questions

Essential information regarding our Orlando dispatch hub, international transit protocols, product lab validation, and wholesale partner terms.

All customers must meet the statutory age requirements (21+ in the United States and equivalent age of majority internationally) to purchase cannabis or nicotine hardware. Age verification occurs during the automated checkout protocol prior to dispatch. Orders that fail verification cannot be shipped and will be cancelled.

View Terms of Service

Have an unanswered question or custom wholesale request?

Speak directly with our Orlando support department or submit a wholesale application.

Frequently Asked Questions

How does age verification work for purchases?

Where do you ship, and what are delivery transit times?

Is your packaging discreet and odor-resistant?

Are your cartridges, disposables, and hardware 100% authentic?

What thread compatibility and battery voltages do your carts support?

How are payments handled and processed?

What are wholesale minimum order quantities and pricing tiers?

What is your policy on returns, manufacturer defects, and damaged items?

How can I contact your support or Orlando wholesale team?

Have an unanswered question or custom wholesale request?