Refund & Return Policy
Clear terms for retail orders, hardware warranties, and sanitary guidelines for vaporizers and accessories.
Merchant Notice: Baseline Policy Template
This document serves as an operational starting policy created for VaporNest. Because municipal, state, and federal laws governing cannabis accessories, electronic nicotine delivery systems (ENDS), and consumer returns vary widely by jurisdiction, the store owner should review and adapt these terms with qualified legal counsel to ensure local compliance.
14-Day Claim Window
Report defective hardware or request returns on sealed items within 14 calendar days of delivery.
Sanitary Restrictions
Open atomizers, used tanks, opened e-liquids, and cannabis cartridge hardware cannot be returned once unsealed.
DOA Hardware Replacement
Dead-on-arrival batteries and defective circuitry are replaced or credited upon technician verification.
1. Scope & Policy Intent
At VaporNest, we supply high-performance vape batteries, concentrate devices, dry herb hardware, and accessories. Due to the personal and ingestible nature of nicotine and botanical vaporizers, strict hygiene and public health laws govern how physical hardware can be handled after leaving our fulfillment facility. This document outlines the circumstances under which returns, replacements, and refunds are authorized.
2. Unopened & Factory-Sealed Products
You may request a return on eligible hardware products within 14 calendar days of confirmed package delivery, provided the item meets all of the following criteria:
- The product remains entirely unopened with the original manufacturer cellophane or security tamper seal fully intact.
- All original packaging, charging cables, user manuals, and warranty cards are present and undamaged.
- Proof of purchase (VaporNest order number or commercial invoice) is provided with the return request.
Eligible sealed returns are subject to a standard 15% restocking fee to cover warehouse inspection and repackaging. Shipping charges from the original order are non-refundable.
3. Non-Returnable & Sanitary Exclusion Items
For consumer health, sanitation, and state vape retail compliance, the following items are strictly FINAL SALE and cannot be returned, exchanged, or refunded once the packaging has been broken:
- Disposable vape devices and pre-charged pods of any variety.
- Any refillable pod, sub-ohm tank, mouthpiece, coil, or atomizer that has been removed from protective blister packaging.
- E-liquids, herbal accessories, or concentrate tools that have had contact with plant extracts, oils, or nicotine liquids.
- Clearance items, wholesale sample bundles, and customized brand hardware.
4. Dead-On-Arrival (DOA) & Defective Hardware
We rigorously inspect manufacturer inventory; however, electronic components occasionally present internal faults. If your battery, mod, or heating device fails to charge, power on, or operate normally out of the box:
- Notify our support team within 14 days of delivery with a brief video (under 30 seconds) clearly demonstrating the malfunction.
- Our tech support team will verify common troubleshooting steps (e.g., 5-click power lock, charging block voltage limits).
- Upon RMA approval, VaporNest will issue a prepaid return shipping label and ship an identical replacement unit or issue store credit.
*Damage caused by improper wattage, liquid leakage into the 510 connector pin, physical drops, or unauthorized disassembly voids warranty replacement.
5. How to Submit a Return Merchandise Request (RMA)
Do not send items back without an approved RMA number. Packages received without an active RMA identifier will be rejected and recycled without credit.
- Send an email to [email protected] or message WhatsApp at +1 (406) 964-3007 with your order number in the subject line.
- Include photographic proof of original seals (for standard returns) or short video proof (for defective electronics).
- Wait for our RMA authorization code and designated return address instructions (typically 1–2 business days).
- Carefully pack the item in a sturdy shipping box with padding to prevent transit damage.
6. Inspection & Refund Timeline
Once your package reaches our processing hub, our technical team inspects the contents within 3 to 5 business days. Once verified, refunds will be credited back to your original payment processor or applied as instant VaporNest store credit based on your selection. Financial institutions typically require 5 to 10 additional banking days to reflect refunded funds in your account.
Get help with your device or claim
Provide your order number, photo or video of the device issue, and our Florida-based technical support team will assist you promptly.